Getting Started
Troubleshooting
- I want to report a problem
- I can’t access my account at all
- I’m stuck on the login screen
- The app freezes or closes unexpectedly
- The app doesn’t open
- The app keeps crashing
Account & Security
- Do foreign citizens need additional verification?
- How do I update my personal details?
- Why do I need to update my data?
- Can I use Paynet without verification?
- How long does verification take?
- My verification failed – what now?
Cards & Payments
- Why was my payment failed/returned?
- How do I pay bills in Paynet?
- How do I top up my Paynet account?
- What happens if I send money to the wrong recipient?
- Can I transfer money to a card?
- How long does an IBAN transfer take?
Fees & Limits
- Where can I see my limits?
- Why can’t I send more money?
- Are there limits on transfers?
- What fees does Paynet charge?
- Salary Plan
- Social Plan