A payment may fail or be returned for several reasons.
This can happen if:
- there were insufficient funds at the time of the payment;
- the payment details were incorrect or incomplete;
- the recipient’s bank or service provider rejected the transaction;
- the transaction was declined for security or compliance reasons;
- a technical issue occurred during processing.
If a payment is returned, the amount will be credited back to your Paynet account once the reversal is completed. You can check the status of the payment in your transaction history.
If you are unsure why your payment failed or was returned, or if the funds have not been credited back, please contact Paynet support for further assistance.