If your identity verification failed, don’t worry — this can happen for several reasons.
Common reasons include:
- unclear or incomplete document photos;
- poor lighting or image quality;
- mismatched or missing information;
- expired or unsupported documents.
You’ll receive information in the app explaining what needs to be corrected. In most cases, you can retry the verification process directly from the Paynet app.
If you’re unable to complete verification online or continue to experience issues, please contact Paynet support. Our team will help you understand the next steps and guide you through the process.
Your account and funds remain safe while verification is being completed